I think many times libraries have very strict rules in place and when pressed as why it continues to be a certain way, librarians find themselves answering with things like “that’s the way it’s always been done”. Andy Burkhardt is suggesting we observe our clientele and cater to their wants and needs versus adhere to our need for maintaining things as they’ve always been.
I subscribe to a Buddhist newsletter called Tricycle. The other day there was a quote in it that I feel applies nicely to this situation
Clinging to a rock while being battered by waves only causes damage, while letting go and learning to swim freely in the changing waters can result in a great sense of meaning and well-being.
-Andrew Olendzki, “Unreal Imagination Exists”